THRIFTY ENGINES SUPPORT

How Can We Help?

Find answers about used engines, transmissions, VIN compatibility, ordering, freight delivery, warranty options, returns, and support.

Call 1-800-853-2180
01
ORDERING HELP

Buying & Ordering

How do I purchase a used engine or transmission?

Start by providing your vehicle year, make, model, part needed, and any available configuration details. A VIN may also be requested to help review compatibility before the order is completed.

When is my order confirmed?

Your order is confirmed after the applicable order information, payment, vehicle details, and any required compatibility information have been reviewed and accepted.

What forms of payment do you accept?

Available payment methods are shown during the applicable checkout or payment process. Contact our team if you need assistance with a payment option before completing your order.

Can I cancel my order?

Cancellation requests made within 24 hours may be eligible without a cancellation charge. Requests made later, including refused shipments, may be subject to restocking and shipping charges under the applicable return policy.

02
VEHICLE MATCHING

Compatibility & VIN

How do I know if an engine or transmission will fit my vehicle?

Compatibility can depend on more than year and model. Engine size, drivetrain, transmission type, emissions configuration, production information, and VIN details may also be relevant.

Why do you need my VIN?

A VIN can help identify additional vehicle configuration information when year, make, and model alone are not sufficient for compatibility review.

Can I order without providing a VIN?

Some requests may be reviewed using other vehicle information, but a VIN may be required when additional configuration details are needed to help verify the correct application.

What if I am unsure of my engine size or vehicle configuration?

Submit the information you have and include your VIN. Our team can review the available vehicle details and may request additional information when needed.

03
PRODUCT INFORMATION

Used Engines & Transmissions

Are your engines and transmissions used or rebuilt?

Thrifty Engines specializes in pre-owned used engines and transmissions. A unit should not be considered rebuilt or remanufactured unless that condition is specifically stated in the applicable listing or order documentation.

What parts are included with a used engine?

Used engines may arrive with certain external components still attached, but included accessories can vary by unit. External accessories should not automatically be considered guaranteed or covered unless specifically stated.

Is a torque converter included with a transmission?

Included components can vary by transmission and order. Confirm the included items with our team or review the applicable order documentation before purchase.

Do you provide mileage information?

Mileage information may be available for certain units when supported by the applicable source information. Ask our team about the specific unit you are considering.

04
FREIGHT INFORMATION

Shipping & Delivery

Can you ship directly to my repair shop?

Shipment may be coordinated to an approved repair facility or other eligible destination. Provide complete delivery information when arranging your order.

Do you deliver to residential addresses?

Delivery arrangements depend on the shipment and destination. Engines and transmissions generally require freight handling, so confirm the delivery requirements with our team before ordering.

Will I receive tracking information?

Tracking information is provided when it becomes available for the applicable shipment.

What should I do if my shipment arrives damaged?

Inspect the shipment when it arrives. Visible freight damage should be documented and reported within the applicable reporting period. Shipping damage should be reported within 48 hours with supporting photos and carrier notation when required.

05
AFTER YOUR PURCHASE

Warranty, Returns & Support

Are warranty options available?

Limited warranty options are available on eligible units. Coverage depends on the selected plan, applicable time and mileage limits, covered components, exclusions, installation requirements, and claim procedures.

What components are covered by the limited warranty?

Coverage generally applies to eligible internal mechanical components specified by the applicable warranty plan. External accessories, electrical components, sensors, seals, gaskets, hoses, belts, and similar items are generally excluded unless otherwise stated.

Can I return an engine or transmission?

Eligible return requests generally must be made within 7 days and require prior written authorization. Additional conditions, exclusions, shipping charges, or restocking fees may apply.

What if the part fails after installation?

Contact our support team and follow the applicable warranty claim procedure. Installation records, invoice information, diagnostic information, and other documentation may be required depending on the claim.

STILL NEED HELP?

Talk With Our Parts Support Team

Have your vehicle information or VIN ready and we’ll help you with your engine or transmission request.

Vehicle Compatibility Check

Confirm the Right Part for Your Vehicle

Share your VIN and contact details so our parts team can review vehicle compatibility before you order.

Your VIN helps us review the exact vehicle configuration.
Used if we need additional information to review compatibility.
We’ll use this to follow up about this vehicle or part request.

No payment information is collected in this form.

Compatibility Assistance VIN-Based Review Nationwide Support
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